UNIVERGE® SV8300 from NEC delivers the promise of UNIVERGE®360 by enabling your executives, knowledge workers, Contact Center agents, operators and both mobile and remote workers to effectively communicate with each other and with customers, channels, suppliers and business partners. It enables you to take a unifi ed approach to all the ways your organization communicates; externally and internally, desktop-to-desktop, by phone, email, fax, wireless, instant messaging or chat via your website.
UNIVERGE® SV8300 from NEC delivers the promise of UNIVERGE®360 by enabling your executives, knowledge workers, Contact Center agents, operators and both mobile and remote workers to effectively communicate with each other and with customers, channels, suppliers and business partners. It enables you to take a unifi ed approach to all the ways your organization communicates; externally and internally, desktop-to-desktop, by phone, email, fax, wireless, instant messaging or chat via your website.
Univerge SV8300
NEC understands that today’s businesses are looking for new ways to manage change more effi ciently and retain customers through high quality service. The suite of powerful applications supported by SV8300 Series includes:
Today people want a choice of modes of communication, media and devices to communicate with anyone, anywhere, at any time. Business ConneCT supports this wealth of communication methods, mobile and fi xed devices and converged networks and applications to truly answer the need for Unifi ed Communications. NEC developed Business ConneCT as its all-in-one Unifi ed Communications solution which allows employees to switch between various roles in the company: Contact Center Agent, Operator and Desktop User (Employee).
A PC-based operator console enables your receptionist to provide service that is vastly superior to using an ordinary console. For example, he or she can see and answer priority callers fi rst, see who is on hold, and create multiple queues to differentiate callers. What’s more, for optimum effi ciency, he or she can see the extension status before callers are transferred.
A Contact Center tool that supports up to 500 agents.With features such as CTI, preview and power dialling, and automated email responses, agents will always be able to expertly handle customer enquiries, whether they are via the web, email, telephone, voicemail or fax.
Expense control solutions enhance your organization’s effi ciency and cost validation by providing the right tools to effectively manage IT operations and services. Modular architecture lets you expand system functionality, giving you the fl exibility to meet special project requirements and market trends.
